Items other than underwear
We accept returns and refunds for unused products (*1) purchased from our online store only if you contact us (*2) within one week of receipt. Size exchanges (*3) are accepted only once within 7days after the arrival of unused items purchased from our online store.
*1) Refers to the conditions of the product prior to use and washing, and that the product is not scratched, damaged or stained by the customer.
*3) Shipping fee for exchanges will be funded by the customer.
We will accept changes in size, color, quantity, and cancellations prior to shipping.
However, in principle, we do not accept returns or refunds for items that have already been shipped.